No Returns or Exchanges: Due to food safety and sanitation standards, we do not accept returns or exchanges on any ready-to-eat cookies or brownies. All sales are final. 1.2. Refunds for Spoilage or Damage: We offer a full or partial refund ONLY under the following conditions: * The product arrives significantly damaged (e.g., crushed beyond consumption) due to an error in our packaging (photo proof required). * The wrong product was shipped (photo proof required). * If spoilage occurs due to a verifiable delay caused by us (e.g., delayed handover to the courier).

Returns: Returns are accepted only if the kit is unopened, unused, and returned within seven (7) days of receipt. The customer is responsible for all return shipping costs. 2.2. Defective Kit Contents: If a dry ingredient packet is missing or damaged, we will ship a replacement ingredient packet at no cost.

Returns (30 Days): Due to the high value and complexity, returns for the Pro kit, Scale-Up Kit and Precision Lab Kit are accepted within thirty (30) days of delivery, provided that all components, including the oven, mixer, and tools, are unused, unopened, and in their original packaging. 3.2. Restocking Fee: A restocking fee of 15% of the purchase price will apply to all returned Commercial Equipment Kits to cover inspection, testing, and handling costs. The buyer is responsible for arranging and paying for the specialized return freight/cargo shipping. 3.3. Defective Equipment: If equipment arrives defective, you must notify us within 48 hours of delivery. We will assist you in initiating a warranty claim or replacement directly with the manufacturer as these items are subject to the manufacturer’s warranty policy.

To request a refund or report a damaged/defective product, please contact us immediately at [Your Email Address] or [Your Phone Number] within the specified timeframe. Please include your Order Number and clear photographs of the issue.

We reserve the right to refuse a refund if the damage or defect is determined to be the fault of the carrier (e.g., rough handling) or the customer after delivery.